FAQs

Frequently Asked Questions (FAQs)

1. When will my order ship?
Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with tracking details.

2. How long does shipping take?
We offer free standard shipping across the U.S. Orders usually arrive within 5–8 business days after processing.

3. How do I track my order?
To track your order, please email us at sunboundsh@gmail.com with your name, order number, and email address used at checkout. We'll respond within 24–48 business hours with your order status.

4. Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to change or cancel it. Contact us as soon as possible at sunboundsh@gmail.com or call +1 687 800 2589.

5. What is your return policy?
We accept returns within 30 days of delivery. Return shipping is free, and there is no restocking fee. Items must be unused and in original condition. Final sale items are not eligible for return.

6. How do I request a return?
Email us at sunboundsh@gmail.com with your order number and reason for return. We’ll send you a prepaid return label and instructions.

7. Do you offer exchanges?
We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

8. What if I received a damaged or wrong item?
We’re sorry! Please email us at sunboundsh@gmail.com with photos of the item and your order number, and we’ll make it right.

9. What payment methods do you accept?
We accept all major credit/debit cards, as well as secure payment options such as PayPal, Shopify Payments, and others listed at checkout.

10. How can I contact customer support?
You can reach us by email at sunboundsh@gmail.com or by phone at +1 687 800 2589. We respond within 24–48 business hours.